The introduction of the internet has made online shopping a huge success that has
contributed to economies worldwide. Online shopping has created the opportunity for
convenience, ability to shop round the clock thereby decreasing dependence on store
visits, saving travel costs, increasing market area, decreasing overhead expenses and
access to multiple options for students and retailers. However, in Lagos State, despite
the increased internet penetration amongst students, many still do not engage in
online shopping so this study investigates the awareness and adoption of online
shopping among selected undergraduate students of tertiary institutions. The theories
used for the study are Technology Acceptance Model and Diffusion of Innovation
theory. Survey method was used and three hundred questionnaires were administered. Findings reveal that there was a high level of awareness amongst undergraduate
students about online shopping as compared to those who were not aware of its
presence. The study also shows that despite the fact that the undergraduate students
were fully aware of the presence of online shopping, many of them did not fully adopt
it for use due to fear of being scammed, low quality of items delivered as against what
was showcased, unwillingness to release personal information and internet network
issues. This study recommends that online shopping platforms should employ the use
of experiential marketing to help the students engage and participate in the use of
online shopping platforms so they can see the opportunities it offers them. Online
shopping platforms should also ensure they are customer specific in their deliveries. The study also recommends the introduction of cashless policy so that people can
begin to see the need to purchase goods online and the promulgation of a law that
punishes fraudsters on the internet to assuage the fears of the students from being
scammed.